Frequently Asked Questions

Who pays for the departure cleaning?

The guest who rents the unit pays for the departure cleaning and any additional cleaning that is requested or required.

How are resort taxes handled?

We charge the applicable state, county and city taxes to the guests upon reservation and will in turn pay the taxes to the appropriate parties. You, the owner, are relieved of this responsibility.

What happens if a guest damages an item or takes something with them?

We require an Accidental Renters Damage Protection (ARDP) which covers up to $500 of accidental damages from every guest that makes a reservation. When damages or missing items are discovered upon their departure, housekeeping reports the issue and a claim is submitted to the Insurance company. we will then handle the replacement or repair of the item. If the damage exceeds this amount, we will alert the guest and charge the card on file.

How does Smart know what is in my unit?

Upon signing your rental contract with Smart, you will be asked to provide a complete inventory of the items that are in the unit. At that time Smart will make recommendations for any necessary items needed for your unit. The items that are included in the inventory are only items that are considered to be essential for rental program purposes.

Can I keep personal items in the unit?

If your unit has an extra storage closet, you may place a lock on it and use it for personal items. Smart will in no way be held responsible or liable for any claims of damage or missing items that are left in the personal storage or within rental itself.

What am I, the owner, responsible for?

The owner is responsible for the payment of the mortgage, utilities, internet and cable services. If a landline telephone is provided in the unit, it is the owner’s duty to ensure there is a long distance block and international calling block. The owner is also responsible for any HOA fees, and any other monthly fee that could be related to the property.

When are payments sent out?

Payments are disbursed by the 10th of each month for rentals that ended within the prior month. For example, if a guest checks out in January, you will be paid for this guest when the statement is generated in February.

Who takes care of maintaining the quality of my rental?

Smart routinely checks inventory and assesses the condition of the property, typically upon each departure as a housekeeping function. At this time, repairs, touch-up paint, carpet cleaning, AC filter changes will be scheduled. Every effort is made to eliminate any inconvenience to the guests or the owner.

Who pays for repairs?

Upon job completion, the owner is charged against current income. Charges are reflected on the monthly statement.

The following items are charged per instance of replacement or repair:

• Touch up painting

• Carpet cleaning

• Light bulb replacement

• AC filter cleaning or replacement

• Other minor repairs necessary for the general upkeep of the residence

• Replacement of towels and linens based on normal wear and tear

• Dishes, pots and pans based on normal wear and tear

• Glassware & silverware based on normal wear and tear

Who supplies the paper goods such as toilet paper and cleaning supplies?

Our housekeeping team is in charge of purchasing goods such as toilet paper and cleaning supplies.

How do I furnish my rental?

Smart can refer vendors upon request for furniture packages, window treatments, flooring and all the small wares such as linens, kitchenware, electronics and more. Typically, rental units are decorated either in a contemporary or a tropical decor. You can also visit one of our properties to view rentals that are already decorated for guidance and inspiration.

In furnishing the unit, should I, the owner, purchase for the unit extra special decorative items?

It is not recommended that the units/homes have excessive or expensive decorative items in them. It is not recommended to place anything of great monetary or personal value in the units or homes, as rentals tend to experience more wear and tear than a personal home.

What if I want to use my unit at the last minute but it is occupied?

If the reservation in your rental can be moved, we will move it. If it cannot be moved, we will try to arrange for you to stay in another owner’s rental at a discounted rate.

Can I block dates for my property online?

Your owner portal will allow you to block dates in three ways:

• Owner Booking: This is a booking where you will be staying in the property. A housekeeping fee will be automatically attached to the block.

• Non Paying Guest: This is used for a friend or family member. The housekeeping fee will be attached to the non paying guest, or the owner can opt to cover it.

• Discounted Stay: This can be used to allow friends to book your rental at a discounted rate.

Will Smart keep me informed regarding the ongoing status of my rental?

Smart offers 24/7 access to view every detail of your property online. Owners are able to view bookings, maintenance orders, run reports, and more.